If you find the file in the list, then you can double-click the name of the file to open it. Enter the name of the file and hit Enter. In Windows, you can click in the Search box. If it was saved at any point on a hard drive or USB drive, you could also do a search for it. The motto I live by is, “Save early and save often!” Hitting the CTRL+S key frequently has saved me several times! Search for File If you did save at some point before Word crashed and have saved it on a drive, you could probably recover at least the portion of the document through the last time you had hit save. Follow this Microsoft Office tech support link for those instructions. If changing the add-ins or if you don’t have any add-ins and you are still having Microsoft Word errors pop up when you open a file, you might start by repairing Office on your computer. Click Go and uncheck an add-in in the list, if there are any checked. In the Manage drop down list, you will see COM Add-ins. To get to the add-ins, click on the File tab, go to Options and then Add-ins on the left. You will want to restart the application after disabling each add-in to see if that helps. If you see add-ins, start the application normally and disable add-ins one by one. Don’t let go of the CTRL key until it asks you about Safe mode with a confirmation. If an add-in is the issue, start your application in safe mode by holding the CTRL key down while you click on the application. If Word keeps crashing, you may find that an add-in can be the culprit. But, what information will they need from you? Do you know the exact steps you took? Is there anything you can do FIRST before you call IT? Disable Add-ins You might consider calling your IT help desk right away. If you are working in Microsoft Word and experience an interruption in your power, can you salvage anything you were working on? Or, what can you do if you have an error occur and have the computer shut off before you save a file that you were working on? What are some actionable steps you can take when you have Microsoft Word crashing?
I'd be willing to try uninstalling and reinstalling everything, but I've found that on macOS I can never remove all of an Office install.Many of us have encountered a situation when we were working on a document, had not saved it, and either lost power or closed without saving. The challenge is that I have three grants due and all of my references are in Zotero. The Microsoft forums are of course implicating Zotero as the reason for the instability and they suggest not using the add-in. I just don't know why this would occur on two separate machines using two versions of Word: 20. I will see if deleting the add-in helps too. The abstracts are only the length allowed in Pubmed so I doubt there are very large field there. Does it require that I remove all the references from the document to see an effect? I will try changing the store references in document setting. It's good to know that zotero isn't active outside of adding references. I think Word may be running through all of the information added by Zotero and then crashes. It's difficult to be certain, but I'm pretty sure I'm only getting crashes in documents that have Zotero references added. The crashes occur when I'm typing and not when I'm adding a reference. Since switching to Mac, I've had numerous problems, making writing documents a really unpleasant challenge.
#Word for mac crashing windows
I really like Zotero an used it on the Windows OS for years without problems. However, I feel stuck in a situation in which the Microsoft forums say stop using Zotero and Word will work fine, and this forum in which no one else seems to be experiencing my crashing issue.Īny help is appreciated. Unclear if this is related, but all of the autorecovery documents generated by Word when using Zotero are corrupted and can't be opened.Īt this point, I'm considering moving to another reference manager, but I would prefer to keep using Zotero if possible. I should note that this has happened on two separate computers MacBook Air and a 2016 Retina MacBook. This also happened on Word 2011, but only about once a day. This force quit occurs about once every two hours resulting in data loss. Eventually, Word (but not Zotero) goes to 100% CPU usage and has to be force quit. However after using Word/Zotero on a document with ~ 50 references for about an hour, I start getting hangs in Word that last up to a minute. I'm not sure if there is a memory leak or what. I've had this problem before with Word 2011, but after upgrading to Word 2016, the crash frequency has increased to a nearly unusable amount. I've been having problems with Zotero crashing Word on my mac for a long time. Sorry to double post, I didn't know if I needed to create a separate post for the error reporting.
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